Our Company Foundation and Mission in South Africa
FxPro serves South African traders by offering both forex and CFD trading through innovative technology and full regulatory compliance. We prioritize transparency in pricing and high-speed trade execution. Our platform covers over 70 currency pairs and more than 2,000 CFD instruments including commodities and indices. Localized support operates within South African Standard Time (SAST), with payment options tailored to regional preferences. Our goal is to provide South African clients with access to institutional-grade tools and robust market data.
Trading Platforms We Offer
MetaTrader 4 Platform Features
Our MT4 platform includes advanced charting, over 30 technical indicators, and Expert Advisors for automated trading. South African users can execute trades with one click, set trailing stops, and customize interface layouts. Real-time quotes, integrated news, and an economic calendar enhance decision-making. The MT4 mobile app supports iOS and Android devices, ensuring trading on the move. Dedicated servers reduce latency and improve execution speed for our South African clients.
MetaTrader 5 Advanced Capabilities
The MT5 platform expands functionality with support for hedging, netting accounts, and pending orders like Buy Stop Limit. Traders can access depth of market, 38 built-in indicators, and 44 graphical tools. Automated trading is available via MQL5 scripting, with strategy testing features. MT5’s multi-asset support enables trading of forex, CFDs, indices, and shares on a single platform. Our implementation offers stable connectivity and fast order execution.
cTrader Professional Platform
FxPro’s cTrader platform presents Level II pricing and market depth visualization, essential for advanced traders. Features include cBot for automated trading, custom indicators, and detailed trade analytics. The interface is user-friendly with multiple chart types and risk management tools. South African traders benefit from servers optimized for local internet infrastructure and trading schedules. The platform supports one-click trading and provides detailed portfolio management.
Account Types and Trading Conditions
We offer several account types suited to different trading strategies and experience levels. The Standard account features fixed spreads starting at 1.5 pips with no commissions. Raw+ accounts provide variable spreads from 0.0 pips and charge commissions per trade. Leverage ranges from 1:1 to 1:500 depending on asset class and regulatory requirements in South Africa. Negative balance protection is active, with margin calls at 50% and stop-outs at 20%. Minimum trade size is 0.01 lots, allowing precise position sizing.
- Standard Account: Fixed spreads, no commission, instant execution
- Raw+ Account: Variable spreads, commission-based, market execution
- Demo Account: Unlimited virtual funds, full access to platforms
- Islamic Account: Swap-free, compliant with Sharia law
Clients can fund accounts using local bank transfers, credit cards, and popular e-wallets. Withdrawals are processed within 24 hours for verified accounts. We support ZAR currency accounts to avoid unnecessary forex conversion fees for South African traders.
Regulatory Compliance and Security Measures
Licensing and Regulatory Framework
FxPro operates under CySEC, FCA, and FSCA regulatory oversight, ensuring compliance with South African financial laws. We follow strict client fund segregation policies and participate in compensation schemes. Our compliance department enforces Anti-Money Laundering and Know Your Customer protocols at every account registration. Trading activities are monitored continuously to detect anomalies. Regulatory adherence ensures a transparent and trustworthy trading environment.
Fund Security and Segregation
Client funds are held in segregated accounts at top-tier banks, separate from company operational funds. Daily reconciliations and independent audits guarantee financial integrity. Our platform supports multiple currencies, matching client deposits to reduce conversion costs. All data transmissions use SSL encryption, and account access requires two-factor authentication. Additional security includes IP monitoring, session timeouts, and enterprise-grade firewall protection.
Educational Resources and Market Analysis
Our educational offerings include daily market analysis, trading webinars, and step-by-step tutorials tailored for South African traders. The economic calendar highlights key events with impact ratings and historical comparisons. We publish weekly reports covering currency trends, commodity updates, and index forecasts. Training materials encompass video lessons, written guides, and interactive simulations. Live webinars are scheduled during South African business hours, with recordings available for all clients.
Customer Support and Service Standards
Support Channels and Availability
Our customer care team operates over live chat, email, and phone during South African business hours. The support department is staffed with certified trading experts and technical specialists. We guarantee average response times of 30 seconds for live chat and 2 hours for email queries. Multilingual assistance is available to accommodate diverse language preferences in South Africa. The ticketing system prioritizes urgent requests efficiently.
Technical Support and Platform Assistance
Technical support covers platform installation, configuration, and troubleshooting across all devices. Assistance includes VPS setup, Expert Advisor integration, and custom indicator management. Remote desktop tools enable direct problem resolution. We provide an extensive knowledge base with FAQs, video tutorials, and interactive guides. The documentation addresses account operations, trading tools, and platform features comprehensively.
Technology Infrastructure and Innovation
FxPro’s infrastructure employs enterprise-grade servers and redundant data centers worldwide. Multiple server hubs reduce latency and improve order execution speeds for South African traders. Failover systems and real-time monitoring ensure platform stability. Advanced order routing algorithms optimize trade execution by aggregating prices from multiple liquidity sources. API access supports institutional clients integrating their own software.
- Microsecond-level execution speeds with 0.03-second average latency
- Real-time risk management with automated alerts and controls
- Scalable system architecture accommodating thousands of simultaneous users
- Regular platform updates with new features and security enhancements
Partnership Network and Institutional Services
Our partnerships include leading liquidity providers and technology vendors to ensure deep market access. Institutional clients benefit from prime brokerage, white label solutions, and API integration. Dedicated account managers provide personalized service with customized reporting. Volume-based pricing and credit facilities support large-scale trading operations. The partnership program includes affiliates and introducing brokers within South Africa, offering marketing resources and competitive commissions.
We provide multi-manager platform support and fund administration services for institutional clients. Local partnerships expand our reach and improve service delivery. Our network strengthens liquidity and pricing efficiency for all clients.
❓ FAQ
Does FxPro support South African Rand accounts?
Yes, we offer ZAR-denominated accounts to minimize currency conversion fees for South African clients.
What are the minimum deposit requirements for FxPro accounts?
The minimum deposit for all account types is $100 USD or equivalent in ZAR.
How fast is trade execution on FxPro platforms?
Our average execution speed is 0.03 seconds, supported by optimized servers and smart order routing.
Can I use automated trading on FxPro?
Yes, MT4, MT5, and cTrader platforms support automated trading with Expert Advisors, cBots, and scripts.
What customer support options are available for South African traders?
We provide 24/5 support via live chat, email, and phone during South African business hours.
